Privacy Policy

This Privacy Policy describes how we collect, use, and handle your personal information when you use our eCommerce website. By using our website, you agree to the collection and use of information in accordance with this policy.

Information Collection and Use

1.1. Personal Information We may collect personal information from you when you create an account, place an order, or interact with our website. The types of personal information we may collect include:

We use this information to:

Process and fulfill your orders.

Provide customer support and respond to your inquiries.

Send you order and shipping notifications.

Improve our website, products, and services.

Send you newsletters, marketing communications, and promotional materials if you have subscribed to them. Comply with legal obligations.

1.2. Non-Personal Information We may also collect non-personal information about your interaction with our website, such as your device information, IP address, browser type, and referring pages. This information is used for analyzing trends, administering the site, tracking users' movements on the website, and gathering demographic information.

Cookies and Tracking Technologies

2.1. Cookies Our website uses cookies to enhance your browsing experience. Cookies are small files stored on your device's browser. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you disable cookies, certain features of our website may not function properly.
2.2. Tracking Technologies We may use tracking technologies such as pixel tags and web beacons to collect information about your browsing behavior on our website. This information is used to analyze and improve our website, as well as to provide personalized advertisements and recommendations.

Third-Party Services

We may share your personal information with third-party service providers that assist us in operating our eCommerce website and delivering our products and services. These third-party service providers have access to your personal information only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee its absolute security.

Your Rights

You have the right to:

Access, update, or delete your personal information by logging into your account settings or contacting us directly.

Object to the processing of your personal information.

Withdraw your consent at any time, if consent was obtained for processing your personal information. Opt-out of receiving marketing communications.

Children's Privacy

Our website is not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you believe that we have collected personal information from a child, please contact us immediately, and we will take appropriate measures to remove the information from our systems.

Changes to This Privacy Policy

We may update our privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page. You are advised to review this privacy policy periodically for any changes.

Contact Us

If you have any questions or concerns about our privacy policy or the handling of your personal information, please contact us at contact@tripmatebd.com.